OUR LEADERSHIP TEAM POSSESSES OVER 100 YEARS OF COMBINED EXPERIENCE LEADING RETAIL & WHOLESALE LENDING PLATFORMS AS WELL AS AMCs.
WE KNOW THE PROBLEMS AND FRUSTRATIONS.
WE LIVED THEM.
Our leadership team possesses over 100 years of combined experience leading retail & wholesale lending platforms as well as AMCs.
We know the problems and frustrations.
We lived them.
WE CREATED A SOLUTION
Proprietary Technology
Appraiser Relationship
A New Approach
PROPRIETARY TECHNOLOGY
DOCENT
do·cent: (noun) a person who acts as a knowledgeable guide.
Docent gives us complete visibility & control of every appraisal order. From appraiser selection, assignment, and scheduling to appraisal QC, and lender delivery, Docent enables us to inform you at the right time and propose alternative solutions before you ever have to ask.
NAVIGATES
Every order is directed to where it should be or where it should go next.
EVALUATES
We can stay “in the know” on where every order is at (or should be at), at all times.
ESCALATES
Orders that need special attention or redirection become top priority.
COMMUNICATES
Proactively sends instant information via text, e-mail, voice, and system messaging.
APPRAISER PARTNERSHIPS
First Look creates and sustains loyalty with our appraisers driving results that are measurable and meaningful to you -
less revisions, less rebuttals, faster turn-times, and hassle-free experience for everyone.
less revisions, less rebuttals, faster turn-times, and hassle-free experience for everyone.
Creating real relationships with appraisers. Our panel members are treated like partners, not vendors.
Continuous use of performance and service metrics to drive ongoing selection criteria.
Every appraiser assigned to our panel is vetted for experience, competency and service commitment.
CUSTOMER EXPERIENCE
We are proactive in everything we do because we have the technology and communication systems to accomplish this. Every order, every person, and every contact is important.
Your time is money. We understand that.
We guarantee our service backed by punitive damages for qualifying clients.
A real person answers our phone in 6 seconds or less 95% of the time.
We respond to system messaging within 20 minutes or less.
APPRAISAL ASSIGNMENT
You get the best appraiser for the assignment on every order. Consistent turn-times, optimal quality, less revisions equals competitive advantage.
Expertise, proximity, geo-competency, quality & service metrics dictate selection.
Real, intelligent & configurable assignment engine that assigns orders to the most qualified appraiser
Complex properties identified at point of order and handled by most experienced appraiser.
APPRAISER SCHEDULING
Our pro-active scheduling process provides best in class service to your clients and our appraisers. It minimizes any potential delays, and flushes out any potential homeowner or appraiser issues up front
Proprietary technology allows us to view all communications with all stakeholders.
Concierge Service coordinates and expedites the scheduling process.
QUALITY CONTROL
Our comprehensive QC process minimizes revisions and rebuttals, expedites turn-times and saves you time and money in your internal review process.
Docent navigates reports to the right reviewer based on geography and complexity.
Warranty of appraisal quality
Our fault = our loss.
Configurable QC review based on your underwriting criteria and custom rule set.
Specific QC review at appraiser’s desktop to ensure quality upon first delivery.
